DIREKT Verification Model

Purpose

Verification gives customers evidence-backed facts while giving providers a fair, auditable way to demonstrate credibility. It is not a universal guarantee of identity, competence, safety or future performance.

Core rule

Every public trust statement must answer:

  1. What was checked?
  2. Against which identity/provider?
  3. Using what evidence class or authorized source?
  4. When was it checked?
  5. When does it expire or require recheck?
  6. What did DIREKT not check?

Check families

  • contact;
  • representative identity;
  • business/organization;
  • professional qualification or trade licence;
  • public premises/private base location;
  • physical premises visit;
  • service category eligibility;
  • good standing/renewal;
  • marketplace conduct signals.

Not every category requires every check. Requirements are versioned.

Verification case

A case contains:

  • provider and check type;
  • requirement version;
  • status;
  • evidence versions;
  • assignment;
  • automated validation results;
  • reviewer decisions and reasons;
  • field visit where required;
  • public claim output;
  • expiry/renewal;
  • audit history.

Independence

  • provider submits evidence;
  • authorized reviewer assesses;
  • high-risk exceptions require supervisor;
  • reviewer cannot approve own provider;
  • commercial staff cannot decide verification;
  • provider payment covers processing/participation only.

Publication

A provider is public only when the category/publication policy’s minimum checks are current. Optional checks may enrich the profile but must not obscure missing mandatory checks.

Reverification triggers

  • scheduled expiry;
  • provider identity/ownership change;
  • public premises change;
  • category addition;
  • credible customer report;
  • issuing-body revocation;
  • fraud signal;
  • random quality recheck;
  • prolonged inactivity where policy requires.

Customer wording

Customer UI shows scoped claims and limitations. Evidence images and private identifiers are not public.

Appeals

Rejection, revocation and certain suspensions have defined appeal rights, timelines and independent review. Appeals do not erase the original audit history.