DIREKT Field Agent Workflow

Purpose

Validate physical facts that cannot be established reliably through remote evidence.

Assignment lifecycle

  1. reviewer creates visit requirement;
  2. authorized coordinator assigns agent;
  3. conflict-of-interest and safety checks;
  4. provider receives scheduling notice;
  5. agent downloads minimum assignment data;
  6. arrival identity/provider confirmation;
  7. structured checklist and permitted evidence;
  8. explicit provider acknowledgement where required;
  9. submit or securely retain offline draft;
  10. reviewer/supervisor evaluates visit;
  11. follow-up, approval or escalation.

Visit checklist categories

  • provider/representative present;
  • premises/service identity;
  • address/pin consistency;
  • signage/workspace where applicable;
  • category-relevant equipment/facility only when policy requires;
  • consented photos;
  • discrepancies;
  • safety concerns;
  • provider refusal/unavailable.

The agent does not improvise legal or technical certification.

Safety

  • appointment details and check-in/out;
  • no lone visit where risk policy requires pairing;
  • emergency escalation;
  • no cash collection unless separately authorized and receipted;
  • no promise of approval;
  • no entry beyond consent/purpose;
  • discontinue unsafe visit.

Integrity

  • assignment-bound access;
  • time-limited private location;
  • device/account controls;
  • no gallery reuse where capture rules require camera;
  • audit metadata;
  • random quality review;
  • agent/provider conflict declaration;
  • bribery reporting route.

Offline

Encrypted app-private draft, clear pending state, no final approval offline, automatic cleanup after secure synchronization and retention period.

Decision boundary

Field agent records observed facts. Final check approval belongs to the authorized reviewer/supervisor according to policy.