DIREKT Information Architecture

Android top-level modes

Customer

  • Discover
  • Search
  • Category
  • Area
  • Filters
  • Results list/map
  • Provider profile
  • Trust details
  • Saved
  • Enquiries
  • Detail
  • Review/report
  • Account
  • Profile
  • Notifications
  • Privacy/consent
  • Help/support
  • Provider mode switch

Provider

  • Overview
  • Verification progress
  • Expiry/action items
  • Availability
  • Summary metrics
  • Profile
  • Identity/business
  • Services
  • Service areas
  • Premises
  • Portfolio
  • Verification cases
  • Enquiries
  • Account
  • Provider members
  • Subscription/receipts
  • Notifications
  • Privacy/help
  • Customer mode switch

Operations portal

  • Dashboard
  • Verification
  • queues
  • case
  • evidence
  • decision
  • quality review
  • Field operations
  • assignments
  • schedule
  • visit record
  • Providers
  • profile
  • publication
  • members
  • history
  • Customers
  • limited support view
  • Trust & safety
  • reports
  • incidents
  • appeals
  • Subscriptions
  • products
  • transactions
  • reconciliation
  • Configuration
  • taxonomy
  • evidence requirements
  • reason codes
  • notification templates
  • Audit and reporting

Content ownership

  • Provider-authored: description, services, portfolio, availability.
  • Backend-derived: check status, publication eligibility, ranking signals.
  • Operations-authored: decisions, reason codes, internal notes.
  • Customer-authored: enquiries, reviews, reports.
  • System-authored: expiry, audit, delivery and integration state.

Authored content must never override derived trust facts.