DIREKT Fraud Prevention

Threats

  • forged/edited documents;
  • stolen identity;
  • duplicate provider profiles;
  • fake premises;
  • location spoofing;
  • reviewer/field-agent collusion;
  • purchased/fake reviews;
  • account takeover;
  • payment/webhook manipulation;
  • enforcement evasion;
  • customer scam enquiries.

Controls by stage

Account

Contact verification, rate limits, session/device monitoring, recovery controls and privileged MFA.

Provider

Duplicate matching on normalized contacts/business identity/location/evidence hashes; manual review for ambiguous matches.

Evidence

File signature/metadata checks, immutable versions, issuing-body verification where authorized, visual/manual review, expiry and random rechecks.

Field

Assignment binding, check-in/out, structured capture, supervisor sampling and conflict disclosure.

Marketplace

Tracked review eligibility, anomaly detection, report/appeal and restrictions.

Payments

Signed webhooks, idempotency, ledger and reconciliation.

Fraud flags

Flags are internal indicators, not guilt. Each includes source, confidence, status, owner and resolution. High-impact action requires human review unless immediate protection is necessary.

Response

Preserve relevant evidence, restrict access, stop public harm, investigate proportionately, record decision, notify affected users where required and review systemic gaps.

Metrics

Duplicate rate, forged-evidence rate, reviewer disagreement, re-verification failure, review anomaly, account-takeover reports and loss/complaint impact.