DIREKT Service Level Objectives

Final values require pilot baselines.

Candidate production SLOs

  • public API availability: 99.5% monthly initially;
  • search successful responses: 99.0% excluding invalid requests;
  • common API read p95: <500 ms server time;
  • search p95: <1.5 s server-side planned load;
  • critical notification job age: <5 minutes p95;
  • high-risk report acknowledgment: defined staffed target;
  • verification SLA: category/queue-specific, published carefully;
  • backup success: 100% scheduled, restore exercise pass.

Error budgets

Use to control release pace. Trust/privacy incidents override normal error-budget logic.

Dependency exclusions

Track third-party outage separately but still design user-visible degradation and provider escalation.