DIREKT Monitoring and Alerting

Dashboards

  • user/API health;
  • Android crash/ANR;
  • search;
  • verification/evidence;
  • field operations;
  • enquiries/notifications;
  • payments/reconciliation;
  • storage/database/jobs;
  • security/audit anomalies.

Alerts

Each alert defines owner, threshold, severity, runbook and escalation. Avoid noisy non-actionable alerts.

Trust-specific

  • unexpected claim increase;
  • approval without required evidence;
  • overdue queue;
  • evidence-access spike;
  • repeated reviewer override;
  • expired checks still public;
  • field-agent anomaly;
  • complaint severity surge.

Privacy

No personal names, document details or exact coordinates in notification payloads/dashboards unless access-controlled and necessary.