DIREKT Pilot Research Plan

This file is retained as a compatibility entry point for the original planning baseline.

The authoritative Phase 1A research system now begins at:

Phase 1A minimum sample

Aim for decision-quality diversity rather than statistical national representation:

  • at least 12 customers/households;
  • at least 16 providers across at least four candidate categories;
  • at least 4 institutional/property/facility stakeholders;
  • at least 5 verification, reviewer, field or support participants;
  • representation of women, varied ages, accessibility needs, lower digital confidence, mobile/fixed/hybrid and informal/registered providers.

Increase the sample when critical evidence remains contradictory or a category/area behaves differently.

Required methods

  • contextual interviews;
  • recent-service journey reconstruction;
  • service-search walkthrough;
  • map/address and direction-sharing exercise;
  • private evidence-type walkthrough;
  • synthetic trust-language comprehension tests;
  • provider onboarding simulation;
  • device/connectivity observation;
  • pricing trade-off exercise;
  • verification and incident tabletop;
  • pilot-area and category scorecards.

Data handling

Use participant codes, minimum contact data, encrypted restricted notes, no public real-document copies, no exact private coordinates and public reports only in anonymized/minimized form. Follow RESEARCH_ETHICS_AND_CONSENT.md.

Decisions produced

  • pilot geography and boundary;
  • pilot categories;
  • provisional category evidence requirements;
  • service-area and public/private location model;
  • minimum-device and connectivity constraints;
  • map/payment/SMS provider decision inputs;
  • MVP enquiry and contact recommendation;
  • subscription hypotheses;
  • support and field-verification operating model;
  • synthetic prototype changes;
  • unresolved legal and authority dependencies.

Exit report

Phase 1A is complete only after PHASE_1A_EXIT_REVIEW.md records methods, sample, limitations, evidence IDs, accepted/rejected assumptions, pilot decisions, unresolved risks and explicit owner authorization for Phase 1B.