DIREKT Interview Note Template

Store only anonymized, minimized notes in the public repository. Raw recordings, consent records, contact details and identifying documents belong in an approved private system.

Session metadata

Field Value
Research evidence ID EV-YYYYMMDD-###
Participant code
Segment Customer / Provider / Operations / Institutional / Authority
Broad area
Provider category, if relevant
Date
Researcher
Method Interview / Observation / Concept test / Document walkthrough
Consent for written notes Yes / No
Consent for private recording Yes / No / Not requested
Follow-up permitted Yes / No

Context

Briefly describe why this participant and session are relevant. Do not include names, exact addresses or unique identifying details.

Recent real behaviour

  • Need or task:
  • How the participant currently handles it:
  • Channels used:
  • Location method:
  • Trust evidence considered:
  • Payment/contact behaviour:
  • Failure or friction:

Key statements

Paraphrase by default. Use short anonymized quotations only when wording is necessary for product language and re-identification risk is low.

Observed behaviour

Record observable actions separately from interpretation.

Evidence or document types discussed

Type Issuer/source Expiry/renewal described Public confirmation route known? Privacy concern

Do not record document numbers or personal identifiers.

Trust-claim comprehension

Synthetic claim Participant explanation Correct? Confusion or misleading implication
Phone confirmed
Identity checked
Qualification checked
Premises visited
Check expired
Check pending
Sponsored listing

Device and connectivity

  • Device class:
  • Android version, if known and consented:
  • Shared device or multiple SIMs:
  • Connectivity condition:
  • Data/storage/battery constraint:
  • Accessibility need:
  • Input preference:

Findings

Supported

Contradicted

New assumption or risk

Contradictory evidence

Design or operational implication

Assumptions affected

List IDs from ASSUMPTIONS_REGISTER.md:

  • A-___ — proposed status/evidence update:

Follow-up

  • Additional participant segment needed:
  • Authority or legal question:
  • Prototype change to test:
  • Evidence gap:

Privacy review

  • [ ] no participant name;
  • [ ] no phone/email;
  • [ ] no exact private location;
  • [ ] no document or registration number;
  • [ ] no real document image;
  • [ ] no unproven allegation identifying a person/business;
  • [ ] quotations reviewed for re-identification;
  • [ ] source material stored privately or deleted under protocol.

Research lead review

  • Reviewer:
  • Date:
  • Accepted into synthesis: Yes / No / Needs correction
  • Research-log entry: