| Customer |
A person or organization searching for or interacting with a provider |
| Provider |
A person, sole trader, business or organization offering services |
| Provider member |
A user authorized to manage a provider profile |
| Service category |
Controlled classification such as plumbing or electrical services |
| Service area |
Geographic area in which a provider states they operate; not proof of presence |
| Public location |
Coarsened or consented location shown to customers |
| Private evidence location |
Precise coordinate/address retained only for verification and authorized operations |
| Fixed-premises provider |
Provider serving customers at a stable business location |
| Mobile provider |
Provider travelling to customers without a public storefront |
| Hybrid provider |
Provider with premises and mobile service |
| Verification check |
One scoped examination, such as phone, identity, qualification or premises |
| Verification case |
Operational record grouping a check, evidence, reviewer actions and outcome |
| Evidence |
Document, image, structured response, external confirmation or field record used in a check |
| Claim |
Publicly displayable, backend-derived statement about an approved check |
| Badge |
Visual indicator representing a specific claim; never a universal safety guarantee |
| Verification level |
Summary of completed check groups; individual check details remain visible |
| Field agent |
Authorized person conducting physical or in-person verification |
| Good standing |
Current status based on non-expired evidence and absence of disqualifying enforcement |
| Trust score |
Explainable ranking signal derived from approved data; not a guarantee |
| Enquiry |
Platform-tracked customer request to a provider |
| Interaction |
Platform record proving that customer/provider contact or service flow occurred |
| Verified review |
Review eligible because of a platform-tracked interaction; it does not mean the opinion is endorsed |
| Suspension |
Temporary restriction pending review or remediation |
| Revocation |
Withdrawal of an approved check or claim |
| Delisting |
Removal from public discovery while records are retained according to policy |
| Operations portal |
Internal web application for verification, support, moderation and administration |
| Pages |
Public static GitHub Pages documentation/prototype site; not the DIREKT backend |
| MVP |
Minimum product completing the real provider-verification-to-customer-interaction loop |