# DIREKT Terms Requirements

Formal terms require legal drafting/review.

## Customer terms topics

Service nature, account, acceptable use, provider independence, enquiries/contact, reviews, complaints, privacy, limitation, suspension, dispute law/process, policy changes and contact.

## Provider agreement topics

Accuracy, evidence authority, verification limitations, publication, service-area/location consent, subscription, renewals, reviews, complaints, enforcement, data handling, intellectual property, prohibited conduct, termination and appeals.

## Field/operations topics

Confidentiality, conflicts, evidence handling, safety, anti-bribery, device/access and audit.

## Required plain-language disclosures

- what a check means;
- no guarantee of workmanship/safety;
- payment does not purchase approval;
- location/service-area distinction;
- public versus private provider information;
- external communication responsibility;
- complaint scope and emergency limitation.

## Versioning

Publish version/effective date, record acceptance and provide material-change notice.
