# DIREKT Verification Model

## Purpose

Verification gives customers evidence-backed facts while giving providers a fair, auditable way to demonstrate credibility. It is not a universal guarantee of identity, competence, safety or future performance.

## Core rule

Every public trust statement must answer:

1. **What was checked?**
2. **Against which identity/provider?**
3. **Using what evidence class or authorized source?**
4. **When was it checked?**
5. **When does it expire or require recheck?**
6. **What did DIREKT not check?**

## Check families

- contact;
- representative identity;
- business/organization;
- professional qualification or trade licence;
- public premises/private base location;
- physical premises visit;
- service category eligibility;
- good standing/renewal;
- marketplace conduct signals.

Not every category requires every check. Requirements are versioned.

## Verification case

A case contains:

- provider and check type;
- requirement version;
- status;
- evidence versions;
- assignment;
- automated validation results;
- reviewer decisions and reasons;
- field visit where required;
- public claim output;
- expiry/renewal;
- audit history.

## Independence

- provider submits evidence;
- authorized reviewer assesses;
- high-risk exceptions require supervisor;
- reviewer cannot approve own provider;
- commercial staff cannot decide verification;
- provider payment covers processing/participation only.

## Publication

A provider is public only when the category/publication policy’s minimum checks are current. Optional checks may enrich the profile but must not obscure missing mandatory checks.

## Reverification triggers

- scheduled expiry;
- provider identity/ownership change;
- public premises change;
- category addition;
- credible customer report;
- issuing-body revocation;
- fraud signal;
- random quality recheck;
- prolonged inactivity where policy requires.

## Customer wording

Customer UI shows scoped claims and limitations. Evidence images and private identifiers are not public.

## Appeals

Rejection, revocation and certain suspensions have defined appeal rights, timelines and independent review. Appeals do not erase the original audit history.
