# DIREKT Information Architecture

## Android top-level modes

### Customer
- Discover
  - Search
  - Category
  - Area
  - Filters
  - Results list/map
  - Provider profile
  - Trust details
- Saved
- Enquiries
  - Detail
  - Review/report
- Account
  - Profile
  - Notifications
  - Privacy/consent
  - Help/support
  - Provider mode switch

### Provider
- Overview
  - Verification progress
  - Expiry/action items
  - Availability
  - Summary metrics
- Profile
  - Identity/business
  - Services
  - Service areas
  - Premises
  - Portfolio
  - Verification cases
- Enquiries
- Account
  - Provider members
  - Subscription/receipts
  - Notifications
  - Privacy/help
  - Customer mode switch

## Operations portal

- Dashboard
- Verification
  - queues
  - case
  - evidence
  - decision
  - quality review
- Field operations
  - assignments
  - schedule
  - visit record
- Providers
  - profile
  - publication
  - members
  - history
- Customers
  - limited support view
- Trust & safety
  - reports
  - incidents
  - appeals
- Subscriptions
  - products
  - transactions
  - reconciliation
- Configuration
  - taxonomy
  - evidence requirements
  - reason codes
  - notification templates
- Audit and reporting

## Content ownership

- Provider-authored: description, services, portfolio, availability.
- Backend-derived: check status, publication eligibility, ranking signals.
- Operations-authored: decisions, reason codes, internal notes.
- Customer-authored: enquiries, reviews, reports.
- System-authored: expiry, audit, delivery and integration state.

Authored content must never override derived trust facts.
