# DIREKT Abuse and Moderation

## Abuse surfaces

Profiles, portfolio, enquiries, reviews, provider responses, reports, support attachments, account names and location fields.

## Controls

- controlled categories/fields;
- rate limits;
- blocked content/links where justified;
- report controls;
- interaction eligibility;
- moderation queues;
- account/provider restrictions;
- appeals;
- evidence preservation;
- transparency wording.

## Priority

Immediate danger/threats, fraud/impersonation, identity exposure, harassment/hate, illegal services, spam/manipulation and ordinary content disputes.

## Moderator safety

Limit exposure, provide escalation and avoid requiring staff to download unsafe files.

## Automation

Automation may prioritize/flag but does not make irreversible high-impact decisions without accountable human review, unless narrowly defined emergency controls apply.

## Fairness

Apply rules consistently, record reasons and permit appropriate appeal.
