# DIREKT Phase 1A Research Index

**Phase:** 1A — Zambia discovery and assumptions validation  
**Status:** Complete with accepted limitations  
**Implementation branch:** `build/android-v1`  
**Next phase:** Phase 1B — interaction design and synthetic prototype

## Purpose

This directory records the evidence, assumptions and later validation obligations behind DIREKT's Zambia product baseline.

Primary field interviews are not currently practical. The owner has therefore authorized current official and credible secondary research to establish a provisional design baseline. This is sufficient for Phase 1B design and, after that checkpoint, Phase 2 technical scaffolding.

Desk research does **not** authorize production claims, regulator integrations, real identity-document collection, public pilot launch or pricing assertions. Those require later legal, operational and Zambia user validation.

## Mandatory reading order

1. [`SECONDARY_RESEARCH_BASELINE.md`](SECONDARY_RESEARCH_BASELINE.md)
2. [`PHASE_1A_EXIT_REVIEW.md`](PHASE_1A_EXIT_REVIEW.md)
3. [`ASSUMPTIONS_REGISTER.md`](ASSUMPTIONS_REGISTER.md)
4. [`CATEGORY_EVIDENCE_MATRIX.md`](CATEGORY_EVIDENCE_MATRIX.md)
5. [`LEGAL_AND_REGULATORY_RESEARCH.md`](LEGAL_AND_REGULATORY_RESEARCH.md)
6. the topic-specific research documents
7. the retained interview and observation instruments before any real pilot research

## Approved Phase 1A baseline

| Area | Provisional decision |
|---|---|
| Market context | Lusaka District |
| Initial categories | Plumbing, electrical repairs, motor-vehicle mechanics, appliance/electronics repair |
| Provider models | Fixed premises, mobile and hybrid |
| Provider eligibility | Registered business, qualified individual or experienced informal provider with honest claim disclosure |
| Trust presentation | Separate check-specific claims; no blanket verified/safe claim |
| Location | Area, neighbourhood, landmark, pin and optional Plus Code; private precision minimized |
| Customer contact | Tracked enquiry followed by consent-aware call or WhatsApp handoff |
| Customer payments | Deferred from first MVP |
| Provider payments | Subscription adapter later; MTN MoMo and Airtel Money are candidates only |
| Android | Native, low-bandwidth, offline drafts, compressed/recoverable uploads |

## Decision and evidence documents

| Document | Purpose |
|---|---|
| [`SECONDARY_RESEARCH_BASELINE.md`](SECONDARY_RESEARCH_BASELINE.md) | Current evidence-backed provisional market and product baseline |
| [`ASSUMPTIONS_REGISTER.md`](ASSUMPTIONS_REGISTER.md) | Supported, provisional, rejected and deferred assumptions |
| [`PILOT_AREA_DECISION.md`](PILOT_AREA_DECISION.md) | Pilot-area comparison and later exact boundary |
| [`PILOT_CATEGORY_DECISION.md`](PILOT_CATEGORY_DECISION.md) | Category scoring and later final pilot confirmation |
| [`CATEGORY_EVIDENCE_MATRIX.md`](CATEGORY_EVIDENCE_MATRIX.md) | Potential evidence and verification limits by category |
| [`TECHNOLOGY_AND_CONNECTIVITY_RESEARCH.md`](TECHNOLOGY_AND_CONNECTIVITY_RESEARCH.md) | Device, Android, data, offline and performance constraints |
| [`LOCATION_AND_ADDRESSING_RESEARCH.md`](LOCATION_AND_ADDRESSING_RESEARCH.md) | Area, landmark, pin, Plus Code and location-privacy model |
| [`PAYMENTS_AND_COMMUNICATION_RESEARCH.md`](PAYMENTS_AND_COMMUNICATION_RESEARCH.md) | Call/WhatsApp/OTP and mobile-money decisions |
| [`LEGAL_AND_REGULATORY_RESEARCH.md`](LEGAL_AND_REGULATORY_RESEARCH.md) | Questions requiring qualified legal review |
| [`DESK_RESEARCH_REGISTER.md`](DESK_RESEARCH_REGISTER.md) | Source-level research register |
| [`PHASE_1A_EXIT_REVIEW.md`](PHASE_1A_EXIT_REVIEW.md) | Formal Phase 1A decision and accepted limitations |

## Retained future field instruments

These documents remain valid for Phase 1B feedback, Phase 10 review and Phase 11 pilot validation. They are no longer prerequisites for starting design:

- [`RESEARCH_PLAN.md`](RESEARCH_PLAN.md)
- [`RESEARCH_ETHICS_AND_CONSENT.md`](RESEARCH_ETHICS_AND_CONSENT.md)
- [`CUSTOMER_INTERVIEW_GUIDE.md`](CUSTOMER_INTERVIEW_GUIDE.md)
- [`PROVIDER_INTERVIEW_GUIDE.md`](PROVIDER_INTERVIEW_GUIDE.md)
- [`VERIFICATION_OPERATIONS_INTERVIEW_GUIDE.md`](VERIFICATION_OPERATIONS_INTERVIEW_GUIDE.md)
- [`FIELD_OBSERVATION_GUIDE.md`](FIELD_OBSERVATION_GUIDE.md)
- [`INTERVIEW_NOTE_TEMPLATE.md`](INTERVIEW_NOTE_TEMPLATE.md)
- [`FIELDWORK_EXECUTION_CHECKLIST.md`](FIELDWORK_EXECUTION_CHECKLIST.md)
- [`RESEARCH_LOG.md`](RESEARCH_LOG.md)

## Evidence classification

Every claim must use one of these labels:

- **OFFICIAL-SOURCE** — supported by a current authority or regulator source;
- **CREDIBLE-SECONDARY** — supported by identified research or public data;
- **SYNTHETIC-TEST** — produced through a non-production prototype using fictional data;
- **FIELD-OBSERVED** — directly observed in the target operating context;
- **PARTICIPANT-REPORTED** — reported by a coded participant;
- **DOCUMENT-INSPECTED** — based on an inspected example document;
- **LEGAL-REVIEWED** — confirmed by qualified Zambian legal counsel;
- **PROVISIONAL** — approved for design but still revisable;
- **REJECTED** — contradicted by evidence;
- **DEFERRED** — intentionally unresolved for a later gate.

No secondary source may be described as a completed user interview or field observation.

## Privacy rules

- Public examples must be fictional or properly anonymized.
- Never commit real identity documents, certificates, licence numbers, exact private coordinates or raw interview recordings.
- Real pilot evidence must use approved private storage and access controls.
- Public profile location must use the least precision necessary.
- Legal or regulatory conclusions remain provisional until qualified review.

## Exit condition

Phase 1A is complete **with accepted limitations**. Phase 1B is authorized. Primary Zambia validation remains a mandatory prerequisite for the controlled public pilot and production claims, not for beginning prototype design.
